Complaints procedure

We do our utmost to provide a fast and correct service. Nevertheless, there can always be something you are not satisfied with. We would like to know this so that we can find a suitable solution to your complaint and improve our service even further.

If you have any other complaint about us, please contact our customer service by sending a message using the customer service form.

Usually there will be a substantive response to all customer service messages within 1 working day. If the handling of your complaint takes more time, you will be notified by email. You will in any case receive a response within two days. We will always resolve the complaint within 3 days.

If you are not satisfied with our solution, please contact the Disputes Committee for more information visit www.sgc.nl. You can also submit your complaint to the European Online Dispute Platform (ODR) http://ec.europa.eu/consumers/odr/.

Are you in Amsterdam for the day? Or would you just like to see the most beautiful sex shop in Amsterdam from the inside? Then feel free to drop by. You'll find our store on the Red Light District, which you can walk to in just a few minutes from Amsterdam Central Station.

Our store is carefully designed to make sure you always feel at ease. The space is bright, feminine and playfully decorated. In our store you will find a wide selection of sex toys for women, sex toys for men, toys for couples, bondage, anal sex toys, dildos, games, lingerie and supplies such as lubricants and condoms. Of course, our collection is always up to date with the latest trends and you will only find high quality products at Hot Stuff.

We understand that stepping into a sex shop is quite an obstacle for some, but you will soon experience that Hot Stuff is different from any other sex shop in Amsterdam in terms of look and feel. The Hot Stuff store assistant is always there for you with an open mind and makes sure the store is a pleasant environment. For example, we do not allow groups in and we expect our visitors to have a mature attitude. This way we make sure that the peace is guarded and you feel comfortable enough to be open so that we can best advise you on our products.

We also have a lot of samples in the store. This way you can see and feel the products in your hand and experience in person whether the product appeals to you, or not.

By choosing Afterpay as your payment method during checkout, you can easily pay afterwards. At Afterpay, our customers are always our number one priority and that is important to us. You place an order quickly and easily from the comfort of your home (or on vacation) and Afterpay will send you a digital invoice by email afterwards. After placing your order you are supposed to pay the giro within 14 days. This gives you time to wait for your package to be delivered and still have enough time to return one or more products before you have paid. Please note that for all our products there are conditions for returning a product. Therefore, always read the Return Procedure and Terms and Conditions.

We summarize the advantages of paying via Afterpay:

Order without paying in advance

Payment term of 14 days